How can we help?
Let's find out!
Search
Promoted articles:
-
I haven't been able to authenticate myself. What should I do?
If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to date. - If you take photos, ...
-
How do I use Itsme to authenticate my account?
Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme; - authenticate by taking a few photos of your documents;...
-
How do I authenticate my account using the ‘Take photos’ option?
Authenticating on our site couldn't be easier! Several options are available: - Authenticating with ItsMe; - Authenticating by taking several photos of your documents; ...
-
Authentication mandatory from 1 May 2025
From 01/05/2025, new rules require you to be verified in order to deposit or play on your account. Therefore, a message may appear on your account for a few weeks now:...
-
I would like to change the email address linked to my account. How can I do it?
If you want to change the email address linked to your BlitzBet account, please contact our customer service via the contact form or by email at support@blitzbet.be. ...
-
I would like to cancel my self-exclusion. Is this possible?
If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at...
-
I'm not able to register at Blitzbet.be. What should I do?
If you aren’t able to register, you might already have Blitzbet account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance on...
-
I can’t log into my account. Why?
If you can no longer log in to your Blitzbet account, there are several possible reasons: • You have entered the wrong password several times. For your security, your ...
-
My account has been suspended. What should I do?
Has your account has been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. For...
-
I want to delete my account. How do I do it?
If you want to delete your account, you can contact us using the contact form, the Live Chat, or our email address support@blitzbet.be. Please include the reason why yo...
-
How can I register at Blitzbet?
Registering at Blitzbet is easy! Simply click on the “Register” button. You will then have the opportunity to register in just a few clicks using the itsme® application...
-
My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than...
-
How do I change my limits?
There are two types of limits at Blitzbet: personal limits and the default limit. Personal limits You can change your personal limits at any time from your account setti...
-
I would like to turn off my standard limit, is that possible?
To remove your default limit, go to your account settings: You will then be able to click on "REMOVE LIMIT": Because responsible gaming is a priority, you will need to ...
-
My transaction was refused by HiPay. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons: • Y...
-
I’m not able to make a deposit. What should I do?
If you aren't able to make a deposit, there are several possible reasons: • Your balance is insufficient: recharge your card and try again • You have made an error in yo...
-
I made an online withdrawal request. How long will it be before the money is available in my bank account?
Withdrawal requests are usually processed within 24 hours by our team. Once your request has been validated, you will immediately receive the amount on your bank account...
-
I would to like to ban myself from betting. How do I do it?
Do you feel the need to stop betting permanently? You can ban yourself from betting by following the instructions available on the Gaming Commission website. A betting ...
-
I want to take a break or exclude myself for some time. How do I do it?
Do you want to take a step back from betting so you don’t lose control? We have various moderation tools to allow you to better manage your betting behavior. For this, y...
-
Change in minimum legal age for sports betting
Following new rules in Belgium, the minimum age for placing sports bets is now 21 years old. If you are under 21, you can no longer participate in any form of sports be...
-
How can I turn my default deposit limit back on?
To reactivate your default limit, go to your account settings: https://www.blitzbet.be/en/account/responsible-gaming/deposit-limits You will then be able to click on ...
-
My request to turn off the default limit has been denied and I don't understand why?
If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Central ...
-
What is the default weekly limit?
As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly lim...
-
What does the new legislation change for me as a player?
Blitz is now divided into 2 separate websites: one for casino and one for sport. You must now have 2 separate accounts: one for casino and one for sport. If you registe...