Account and registration

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck that your application is p...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To authenticate with ITSme, clic...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Our Veriff photo assistant lets...

Authentication mandatory since 1 May 2025

Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now:  Rest assured, there are several ways ...

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your BlitzBet account, please contact our customer service via the contact form or by email at support@blitzbet.be.  You will need to provide:  · ...

I would like to cancel my self-exclusion. Is this possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can reconnect. Once the period has passe...

I'm not able to register at Blitzbet.be. What should I do?

If you aren’t able to register, you might already have Blitzbet account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance on respecting the legislation...

I can no longer log into my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your account may be temporarily lock...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Security verificationYour ...

I want to delete my account. How do I do that?

To request the closure of your account, you can contact us via: the contact form via our email address support@blitzbet.be.  We invite you to specify the reason for your account closure request. Y...

How can I register at Blitzbet?

Registering at Blitzbet is easy! Simply click on the “Register” button.You will then have the opportunity to register in just a few clicks using the itsme® application, or manually by entering you...

A family member has passed away and had an account on this site. What should I do?

All of our teams extend their sincere condolences to you. If your relative was registered on our site, we invite you to contact our customer service by attaching the following documents: - The dea...

I am not receiving the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your player account. If this is the case and you have not received the reset email, we invite y...

I would like to delete my personal data. Is that possible?

For any requests regarding your personal data, we invite you to contact our customer service with detailed information about your request. In the case of a data deletion request, your account will...

I would like to obtain a copy of my personal data, is that possible?

This is indeed possible by contacting our customer service. Your request can be processed, and our teams will provide you with your data as soon as possible.

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing your new first name or last name. Cust...

How to contact customer service from my phone?

Do you want to contact us from your phone? Here’s how to proceed:Select the 3 parallel bars at the bottom left of your screen.In the menu, scroll down and select "Contact Us" You will then be able...

How do I contact customer service from my computer?

Do you want to contact us using your computer? Here is what to do.At BlitzBet, go to the HELP CENTER menu located on the top right of the screen, then select Message us on the end of the page. You...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the connectionEnter your mobile phone n...

Do you have to register to bet at BlitzBet?

Yes, you need to create an account to bet on our website. Register here.

I don’t want to receive emails or communications from Blitzbet anymore. Where can I disable them?

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer service via support@blitzbet.be. Remember that you can ...

Can I have several Blitzbet accounts?

No. The legislation prohibits having several accounts on the same betting site. This is, among other things, why you must provide us with your national registration number when you register.

Which professions are not allowed to play?

In accordance with current legislation, notaries, police officers … are not allowed to play gambling games and are therefore not allowed to register on this website. When creating your account, yo...

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username.A single account is authorized per person, it is also not possible to create another account with the username of your choice. You ...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.However, it is possible to change your email address by contacting o...

I can't change my phone number. What should I do?

Have you changed your phone number? To update your number on your BlitzBet account, go to your account settings where you can modify it directly.

I’ve moved. Do I need to inform Blitz Casino?

Yes. You are obliged to inform us of any changes to your personal information.CHANGE MY ADDRESS

How do I change my personal details?

To change your personal details, go to your account, click on Settings and then the Personal details tab.You can only change your postal address and phone number. If you would like to change other...

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgot your password?” on the “Log in” page and enter the email address linked to your account.  You will then receive a link to choose a new passw...

Do I have to pay to register at Blitzbet?

No. Registration on our online gaming site is completely free.Once you have registered, you can deposit.